Verifi-Me Integration — User Guide

Purpose

Verifi-Me allows you to perform identity verification (KYC) directly through Portal360.

Step 1: Complete Organization Setup

Before running any verification, complete the one-time onboarding process.

1. Start Onboarding

• Open VerifiMe Settings in Portal360.
• Select:
  • Existing Compliance Program, or
  • New Compliance Program

2. Upload Required Documents

If using an existing compliance program, upload:

• AML/CTF Compliance Program
• AUSTRAC Certificate
• Compliance Officer ID

3. Provide Consent

• Review compliance terms.
• Accept required consent declarations.

4. Payment Flow

• Purchase a Subscription – A monthly subscription of
  AUD $29 is required to activate your account.
• Enter your payment details if prompted and complete the subscription process.

5. Activate Account

• Complete onboarding.
• Connection status should display Connected.

6. Verification Check

• Status = Connected
• VerifiMe Account Code generated

Step 2: Run Identity Verification

Open the required client in Portal360.

Verify a Client Entity

1. Open Client Profile.
2. Navigate to VerifiMe / Verification.
3. Select Entity.
4. Select verification checks.
5. Click Run Check.

Verify a Single Contact

1. Open Client Profile.
2. Open required Contact.
3. Navigate to VerifiMe / Verification.
4. Select Single Contact.
5. Click Run Check.

Verify All Contacts

1. Open Client Profile.
2. Open VerifiMe / Verification.
3. Select All Contacts.
4. Click Run Check.

Bulk Verification

1. Open Bulk Verification.
2. Select Client Record Group.
3. Click Run Bulk Check.

Step 3: Customer Completes Verification

Customer receives an email invitation.

Customer:

1. Opens verification link.
2. Completes requested checks.
3. Uploads required identification documents (if required).
4. Submits verification.

Step 4: Review Verification Results

Portal360 → Verification Orders

Possible statuses:

Additional Information Available:

• Risk Rating
• Verification Report (PDF)
• Check-by-Check Results

Step 5: Monitor Re-Verification

Portal360 automatically tracks verification expiry dates.

Depending on configuration:

• Auto-Run ON → Verification runs automatically.
• Auto-Run OFF → Approval required before execution.

Notification received when:

• Verification is due.
• Verification is overdue.
• Results are available.

Common Areas in Portal360

Troubleshooting

Invite Not Received

• Verify customer’s email address.
• Check spam/junk folder.

Verification Stuck

• Check order status in Verification Orders.
• Retry if required.

Report Not Available

• Refresh after a few minutes.
• Contact support if issue persists.