1. Introduction
Portal 360 (we, us, our) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard information when you visit our website, start a trial, or use the Portal 360 platform.
2. Information we collect
We may collect identity and contact details, account and billing information, usage data, communications you send us, and client or practice data you upload to the platform (which you control as the data controller for your clients).
3. How we use information
We use personal information to provide and improve the service, authenticate users, process subscriptions, respond to enquiries, send service-related notices, maintain security, comply with law, and share product updates where permitted. We do not sell your personal information.
4. Disclosure to third parties
We may share information with trusted service providers (cloud hosting, payments, email, analytics) subject to confidentiality obligations. Data is hosted on-shore in Australia via Microsoft Azure. We may disclose information where required by law.
5. Data security and retention
We apply administrative, technical, and physical safeguards including encryption in transit and at rest, access controls, and monitoring. We retain information as needed to provide the service and meet legal obligations.
6. Your rights
You may request access to or correction of personal information we hold about you, withdraw marketing consent, or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
7. Cookies and analytics
Our website may use cookies to remember preferences, measure performance, and improve user experience. You can manage cookies through your browser settings.
8. International users
Portal 360 is designed for Australian practices. If you access the service from outside Australia, you acknowledge information may be processed in Australia and where our subprocessors operate.
9. Changes to this policy
We may update this Privacy Policy from time to time. The last updated date below reflects the latest version. Material changes will be communicated via the website or email where appropriate.
10. Contact us
